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HOME · 30-DAY REVIEWED 2026-05-18
WARRANTY

Dojo Warranty + Support — 30-Day Quality Window

Every Dojo device is covered for 30 days from delivery against quality issues, hardware faults, and authentication failures.

D
Reviewed by Dojo Editorial Team · Vaporesso Direct US Distributor
WRITTEN 2026-04-22 · UPDATED 2026-05-18
SNAPSHOT
30
DAYS COVERAGE
24h
RESPONSE TIME
$0
RETURN SHIPPING
100%
REPLACEMENT RATE
TL;DR — tap to expand
SPEAKABLE

Dojo Vape's 30-day quality window covers dead-on-arrival devices, LCD codes E04/E05, magnetic dock failures, juice leaks, shipping damage, and scratch-code verification failures. We do not cover wear-and-tear, intentional damage, or change-of-mind. Replacements ship within one business day from Memphis; refunds process within 5-8 business days.

What the Dojo Vape 30-Day Warranty Covers

The 30-day quality window covers:

  • • Dead-on-arrival — device won't power on, won't charge, no first-draw activation
  • • LCD codes E04 / E05 — chip or firmware hardware faults
  • • Magnetic dock failure — pod won't dock, handshake fails repeatedly, pod wobbles loose
  • • Juice leakage — pod leaks from base or drip tip in normal use
  • • Shipping damage — packaging crushed, device cracked on arrival
  • • Scratch-code verification failure — code returns 'Code not found' or 'Already verified' on Vaporesso's portal

What the Dojo Vape Warranty Does Not Cover

The warranty does not cover:

  • • Normal battery degradation past 50% lifetime use
  • • Cosmetic damage from drops or impact
  • • Water immersion or liquid damage outside normal use
  • • Devices opened, modified, or attempted-repair
  • • Devices purchased from non-authorized resellers (gray market)
  • • Change of mind or flavor preference on functional devices
FILING A CLAIM

How to File a Dojo Vape Warranty Claim by Email

Email service@dojo-vapes.com with:

  1. 1. Order number (format: DJ-XXXXX)
  2. 2. Device SKU and the 16-digit authentication code
  3. 3. Photo of the issue (LCD error, damage, leak)
  4. 4. Brief description of what happened and when

We respond within 24 business hours. Most claims authorize a replacement that goes out from Memphis within one business day. You don't need to return the defective unit unless we specifically request it for QA — most claims, we just ship the replacement.

Dojo Vape Replacement Turnaround — Memphis One-Day Dispatch

Approved replacements ship from Memphis within one business day of approval. Standard ground delivery: 1-3 business days nationwide. Total turnaround from email-to-doorstep: typically 3-5 business days.

WARRANTY BY MODEL

Which Dojo Vape Models Have the Longest Warranty? All Four Compared

Short answer: no Dojo model has a longer warranty than another. All 4 devices we sell get the same 30-day quality issue window, counted from the delivery date, and every claim goes through the same email at service@dojo-vapes.com. What differs between models is the hardware that can fail, so the table lists the claim triggers that apply to each one, plus what it costs to replace the device outright once the window has closed.

ModelWarranty windowClaim triggers that applyPricePuffsCost per 1,000 puffs
Dojo iMate X 20K Kit 30 days from delivery Dead on arrival · won't charge · pod seam leak · magnetic dock failure · LCD fault codes E04 / E05 · shipping damage · scratch-code verification failure $21.99 20,000 $1.10
Dojo iMate X 20K Pod 30 days from delivery Dead on arrival · won't charge · pod seam leak · magnetic dock failure · shipping damage · scratch-code verification failure $14.99 20,000 $0.75
Dojo Sphere S 40K 30 days from delivery Dead on arrival · won't charge · juice leak · LCD fault codes E04 / E05 · shipping damage · scratch-code verification failure $19.99 40,000 $0.50
Dojo PUREX 60K 30 days from delivery Dead on arrival · won't charge · juice leak · LCD fault codes E04 / E05 · shipping damage · scratch-code verification failure $22.99 60,000 $0.38

How they compare in practice: the iMate X 20K Kit has the most parts covered (hub screen, magnetic dock and the pod), the iMate X 20K Pod has no screen, so screen codes never apply to it, and the Sphere S 40K and PUREX 60K are sealed disposables, so a claim on either one comes down to a dead-on-arrival unit, a charging fault, a leak, a screen code or shipping damage. Approved replacements leave Memphis, TN within one business day (Monday–Friday, excluding federal holidays). Change-of-mind returns on opened devices are not covered on any model.

Dojo Vape Warranty After 30 Days — Vaporesso Brand Coverage

After the 30-day quality window, devices are no longer covered by our retailer warranty. However, Vaporesso itself offers a limited brand-side warranty on hardware faults — contact Vaporesso directly through their authentication portal for post-30-day claims.

If a claim ends in a replacement, you can switch profiles free — see the Dojo vape flavors menu. Orders ship from the Dojo Vape shop; Dojo vape near me lists delivery times by state.

FAQ

Common Questions

What is the Dojo Vape warranty?
30-day quality issue window from the date of delivery. We accept claims for: dead-on-arrival devices, LCD error codes E04 or E05 (hardware faults), magnetic dock failures, pod-juice leaks at the seam, and scratch-code authentication failures. Approved claims ship replacements from Memphis within one business day.
How do I file a Dojo Vape warranty claim?
Email service@dojo-vapes.com with your order number, device SKU, and a clear photo of the issue (LCD error screen, leak, dead LED, etc.) — that one email gets you a resolution. We respond within 24 business hours with replacement authorization or follow-up questions if the photos are inconclusive.
What's NOT covered by the Dojo Vape warranty?
Damage from physical drops, water immersion, freezing temperatures (below 32°F sustained), pod-juice spills caused by user storage upside-down, fake devices purchased through unauthorized retailers, and devices purchased through any channel other than dojo-vapes.com or another retailer listed in Vaporesso's US distributor directory. Cosmetic wear (scratches, drip-tip discoloration) is also not covered.
How long do Dojo Vape replacement units take to ship?
Replacements go out within one business day from Memphis once a claim is approved. Tracking is emailed automatically.
Can I return a Dojo Vape pod that doesn't taste right?
Taste preference is not a warranty issue — we cannot replace a pod for 'I didn't like the flavor.' If you suspect the pod has an actual quality defect (off-flavor that doesn't match the device's other pods, visible juice discoloration, or unusual burnt taste from the first puff), email a description and we'll evaluate under quality-issue criteria.
Which Dojo vape models have the longest warranty, and how do they compare?
None is longer than another. All 4 Dojo devices we sell (iMate X 20K Kit, iMate X 20K Pod, Sphere S 40K, PUREX 60K) carry the same 30-day quality issue window from the delivery date, filed the same way by email. The difference is what can fail: the iMate X Kit covers the hub screen, the magnetic dock and the pod; the pod alone has no screen; the Sphere S 40K and PUREX 60K are sealed disposables where claims cover dead-on-arrival units, charging faults, leaks, screen codes and shipping damage. Outside the window, replacing a device outright costs its current price, from $14.99 for an iMate X pod to $22.99 for a PUREX 60K.
Does Dojo Vape warranty cover the iMate X hub separately from the pod?
Yes. The iMate X 20K hub has the 30-day quality window for hub-specific defects (LCD failure, charge port failure, button failure, magnetic dock failure). The pod has its own 30-day DOA window for pod-specific defects (juice leak, coil dead from first puff, chip handshake failure). Damage caused by misuse of one component on the other is not covered.