Email or web form — both route to the same Memphis-based support inbox. We answer Monday-Friday, 9 AM to 6 PM Central, with most replies in under 4 hours.
Email service@dojo-vapes.com for product, order, warranty, or wholesale questions. Monday-Friday, 9 AM-6 PM Central. Average response time is under 4 hours during business hours, under 24 hours weekends/holidays.
Support is staffed Monday through Friday, 9 AM to 6 PM Central Time, from our Memphis warehouse. Average reply during business hours is under 4 hours. Weekends and federal holidays: we batch overnight, so expect a reply by the next business morning.
For order or warranty issues, include your order number, the device SKU, and a photo of the issue (LCD error, blinking pattern, damaged packaging). For authentication concerns, include the 16-digit scratch code from your retail box. This gets you a resolution in the first email rather than a back-and-forth.
If you operate a verified US retail vape shop, smoke shop, or distribution channel, the Dojo wholesale program offers tiered bulk pricing (cases of 10 / 50 / 200), NET 30 terms for vetted accounts after the first prepaid order, and drop-ship support for online retailers. Apply through wholesale@dojo-vapes.com with your business license number, retail address, and a brief description of your channel.
We do not offer wholesale to unverified accounts, foreign distributors (US-only program), or operations that do not maintain age-verification compliance under the PACT Act and applicable state law. Wholesale lead time runs 2-5 business days for verification and 1-2 business days for shipment after PO confirmation.
Email service@dojo-vapes.com from the address you placed the original order with. Include: order number, the device SKU and slug (iMate X Kit / iMate X Pod / Sphere S 40K / PUREX 60K), a clear photo of the device (LCD reading or blinking pattern visible), and a one-sentence description of the issue. We respond to all warranty claims within 24 business hours and ship Memphis-direct replacements same-day on approved claims.
For physical correspondence (rare — most issues resolve over email), our Memphis warehouse intake address is shared on the warranty claim email reply. Please do not ship anything back without an approved RMA — we cannot accept unannounced returns under federal vape regulation, and packages that arrive without an RMA tracker are refused at the dock.
Many questions are answered on the product pages: the Dojo vape flavors list covers every device, and Dojo vape near me explains shipping before you order from Dojo Vape.