HOME · 30-DAY QUALITY REVIEWED 2026-05-18
RETURNS

Dojo Vape Refund & Returns Policy

We accept returns for defects, scratch-code failures, and shipping damage. Email service@dojo-vapes.com to start the process.

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Reviewed by Dojo Editorial Team · Vaporesso Authorized US Distributor
WRITTEN 2026-04-22 · UPDATED 2026-05-18
TL;DR — tap to expand
SPEAKABLE

Dojo Vape offers a 30-day quality issue window from the date of delivery. We accept returns for dead-on-arrival devices, LCD error codes E04/E05 (hardware faults), magnetic dock failures, juice leaks, and shipping damage. Due to federal vape regulations and product safety, we cannot accept returns for change-of-mind or buyer's remorse on functional devices.

WHAT WE COVER

What the Dojo Vape 30-Day Quality Window Covers

The 30-day quality window covers:

  • • Dead-on-arrival — device doesn't power on, doesn't accept charge, or fails first-draw activation
  • • LCD error codes E04 / E05 — chip or firmware hardware faults
  • • Magnetic dock failure — pod won't dock, won't handshake, or wobbles loose
  • • Juice leaks — pod leaks juice from base or drip tip
  • • Shipping damage — packaging crushed, device cracked on arrival
  • • Scratch-code verification failure — code returns 'Code not found' or 'Already verified' on Vaporesso's portal

What Dojo Vape Cannot Refund or Accept Back

Due to federal vape regulations and product safety standards, we cannot accept returns for:

  • • Change-of-mind / buyer's remorse on a functional device
  • • Flavor preference issues (we cannot resell opened pods)
  • • Devices outside the 30-day window
  • • Devices purchased from non-authorized resellers (gray market)
  • • Devices with intentional damage or modification
HOW TO START

How to Start a Dojo Vape Return — Email + Photo Process

Email service@dojo-vapes.com with:

  1. 1. Your order number (format: DJ-XXXXX)
  2. 2. Device SKU (e.g., DJ-IMATEX-KIT-20K)
  3. 3. A clear photo of the issue (LCD error screen, damaged packaging, blinking pattern)
  4. 4. Brief description of what happened

We respond within 24 business hours and authorize either: (a) a replacement shipped same-day from Memphis, or (b) a refund processed back to the original payment method within 3-5 business days.

Dojo Vape Refund Timing — When Money Hits Your Account

Refunds are processed within 3-5 business days of authorization. Funds typically land in your account 2-3 business days after that — total turnaround is usually 5-8 business days from initial email. For credit-card refunds, your card-issuer's processing time may add an additional 1-3 days.

Prefer an exchange over a refund? Swap to another Dojo vape flavors. Returns go back to Dojo Vape; Dojo vape near me lists return-shipping times by state.

FAQ

Common Questions

What is the Dojo Vape return policy?
We accept warranty replacements for quality issues within 30 days of delivery. We do not accept change-of-mind returns on opened pods or activated devices due to federal vape product safety regulation. Sealed, unopened orders can be returned for a refund within 14 days of delivery if the return is initiated before the package is opened.
How do I get a refund on a defective Dojo Vape?
Email service@dojo-vapes.com with your order number, the device SKU, a photo of the issue (LCD error, leak, dead device, etc.), and a one-sentence description. We respond within 24 business hours with a warranty replacement or refund authorization. Refund processing takes 5–7 business days from approval to the card.
What qualifies for a Dojo Vape warranty claim?
Dead-on-arrival devices, LCD error codes E04 or E05 (hardware faults), magnetic dock failures, pod juice leaks at the seam, scratch-code authentication failures, and shipping damage. All qualify within the 30-day quality issue window from delivery date.
Can I exchange a Dojo Vape for a different flavor?
Not after activation. If the box is sealed and within 14 days, contact service@dojo-vapes.com — we evaluate sealed-product exchanges case-by-case. After the box is opened or the device is activated, federal regulation prevents us from accepting the return.
How long does a Dojo Vape refund take?
5–7 business days from claim approval to the refund landing back on the original payment method. We refund to the same card or method used at checkout; we cannot refund to a different account or convert to store credit.
What if my Dojo Vape arrived damaged in shipping?
Photograph the damaged packaging before opening, then photograph the device. Email service@dojo-vapes.com within 7 days of delivery with photos and your order number. Shipping damage claims process within 24 hours under the carrier insurance protocol — we send a replacement same-day from Memphis once approved.