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REVIEWED 2026-05-18
FAQ
Dojo Vape FAQ — Everything Buyers Ask
Brand-level questions, device questions, shipping math, authentication, warranty, returns — all in one searchable page.
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Reviewed by Dojo Editorial Team · Vaporesso Authorized US Distributor
WRITTEN 2026-04-22 · UPDATED 2026-05-18
TL;DR — tap to expand
SPEAKABLE
The five most-asked questions: which Dojo device to buy (PUREX 60K for highest capacity, Sphere S 40K for the 360° LCD, iMate X 20K Kit for the modular hub). We ship from our Memphis warehouse, same-day before 2 PM CT. PUREX 60K vs Sphere S 40K — capacity vs LCD plus 17-flavor library. All 31 flavors have live stock indicators on every page. Authenticate every Dojo via the silver scratch panel + the manufacturer's verification portal.
BRAND + COMPANY
Brand and company questions — who makes Dojo and where to buy.
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{% endfor %}iMate X, Sphere S, and PUREX device questions.
What's the difference between the four Dojo devices?
iMate X 20K Kit is the modular hub-and-pod (sliding architecture, swappable 15 mL prefilled pods, HD LCD, 14 wallpapers, TFC chip). iMate X 20K Pod is the standalone refill pod. Sphere S 40K is a sealed standalone with 360° surround LCD and quad mesh coil. PUREX 60K is the highest-capacity sealed standalone with dual-cell battery and USB-C pass-through charging.
How many flavors does each Dojo device come in?
iMate X (Kit and Pod): 15 flavors. Sphere S 40K: 17 flavors (widest library). PUREX 60K: 12 flavors (including Mint Tobacco, the only tobacco-family flavor in the entire Dojo lineup). All flavors ship at 5% (50 mg/mL) salt nicotine.
What is salt nicotine and why does Dojo only use 5%?
Salt nicotine is the protonated form of nicotine — it absorbs faster than freebase but feels smoother at the same mg/mL concentration. 5% (50 mg/mL) is the US FDA upper limit and the strength most ex-cigarette smokers find satisfying on the first session. Dojo doesn't ship 2% or 3% variants in the US market.
What is TFC™ smart flavor control?
Tap-Flavor-Control is a Vaporesso-patented chip that reads tank pressure 200 times per second and auto-tunes wattage per pod SKU. On iMate X, the chip ships pod-specific tuning that holds flavor density consistent from the first draw to the last. PUREX has TFC-tuned coil firmware; Sphere S is a sealed device with pre-tuned wattage curves.
Same-day Memphis shipping and delivery questions.
When does my Dojo Vape order ship?
Orders placed before 2 PM Central Time (Monday-Friday) ship the same business day from our Memphis, TN warehouse. Orders placed after 2 PM or on weekends ship the next business day.
What is the free-shipping threshold at dojo-vapes.com?
Free shipping on orders over $80. No code is needed — it applies automatically at checkout.
Do I need to sign for the package on delivery?
Yes. Adult-signature delivery (21+) is required by federal regulation. The driver will check ID at delivery. If no one is home, the carrier will re-attempt or hold the package at the local depot.
Does Dojo Vape ship internationally?
No. dojo-vapes.com ships only within the United States, and only to states that have not banned flavored disposable vape products. Restricted-state list is published on our Shipping Policy page.
How long does standard ground delivery take?
1-3 business days for most US addresses. West Coast and remote ZIP codes can extend to 4-5 business days. Tracking links are sent automatically once the package leaves our Memphis dock.
Where can I find Dojo vape near me?
Most independent smoke shops carry one or two Dojo flavors at best, and gas stations rarely stock the brand. Retail availability is patchy because Dojo's pricing structure favors direct-to-consumer rather than wholesale markup. For the full 4-device lineup with 31 flavors, the
Dojo vape near me guide compares local-shop options against direct shipping from our Memphis warehouse.
How to verify a Dojo Vape is authentic.
How do I verify my Dojo Vape is authentic?
Every retail box has a silver scratch panel with a 16-digit code. Scratch the panel, then enter the code at
check.vaporesso.com to confirm Vaporesso-manufactured authenticity in under 5 seconds.
What if my scratch code doesn't verify?
Email service@dojo-vapes.com immediately with your order number and the 16-digit code. We will cross-check Vaporesso's portal and authorize a replacement under the 30-day quality window.
How can I tell a fake Dojo Vape from a real one?
Six visual checks: pre-scratched silver panel (tampering), printed instead of embossed Dojo logos, misaligned magnetic dock, 8-12 percent lighter device weight, lower-quality USB-C port recess depth, and LCD wallpaper using Arial instead of the proprietary Vaporesso glyph set. The full guide is on our Spot a Fake Dojo page.
Dojo Vape warranty window, return policy, refund timeline.
How long is the Dojo Vape warranty window?
30-day quality issue window from the date of delivery. We accept warranty claims for: dead-on-arrival devices, LCD code E04 or E05 hardware faults, magnetic dock failures, and pod-juice leaks.
How do I file a Dojo Vape warranty claim?
Email service@dojo-vapes.com with your order number, device SKU, and a clear photo of the issue. We process claims within 24 business hours and ship replacements from Memphis same-day on approved claims.
Can I return an opened Dojo Vape pod?
No. Due to federal vape regulation and product safety, we cannot accept returns for change-of-mind or buyer's remorse on opened pods or activated devices. Quality-issue claims under the 30-day window are handled via warranty replacement, not physical return.
How long does a refund take?
5-7 business days from claim approval to the refund landing back on the original payment method. We refund to the same card or method used at checkout; we cannot refund to a different account.
Dojo Vape wholesale and bulk-order questions.
Does Dojo Vape offer wholesale pricing?
Yes — verified US retailers can apply through wholesale@dojo-vapes.com. Tiered bulk pricing starts at cases of 10 and scales to cases of 200. NET 30 terms are available for vetted accounts after the first prepaid order.
What is the minimum order quantity for wholesale?
MOQ starts at 6 cases per SKU mix. Drop-ship support is available for verified online retailers. Foreign distributors and unverified accounts cannot wholesale through this channel — US retail license required.
Still deciding? The Dojo Vape store ships every device direct — compare the Dojo vape flavors library, or check Dojo vape near me for delivery time to your state.