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REVIEWED 2026-05-18
FAQ
Dojo FAQ — Everything Buyers Ask
Brand-level questions, device questions, shipping math, authentication, warranty, returns — all in one searchable page.
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Reviewed by Dojo Editorial Team · Vaporesso Direct US Distributor
WRITTEN 2026-04-22 · UPDATED 2026-05-18
TL;DR — tap to expand
SPEAKABLE
The five most-asked questions: which Dojo device to buy (PUREX 60K for highest capacity, Sphere S 40K for the 360° LCD, iMate X 20K Kit for the modular hub). We ship from our Memphis warehouse within one business day. PUREX 60K vs Sphere S 40K — capacity vs LCD plus 17-flavor library. All 29 flavors have live stock indicators on every page. Authenticate every Dojo via the silver scratch panel + the manufacturer's verification portal.
BRAND + COMPANY
Brand and company questions — who makes Dojo and where to buy.
Which Dojo device should I buy?
Start with the PUREX 60K if you want the highest puff count and the lowest cost-per-puff ($0.38 per 1,000 puffs, USB-C pass-through charging, 16 mL prefilled, 12 flavors). Pick the Sphere S 40K for the 360° surround LCD and the widest single-device flavor library (17 flavors). Go with the iMate X 20K Kit if you want a modular hub with swappable pods. All three ship within one business day from our Memphis warehouse.
Where do you ship from?
All orders ship from our Memphis, TN warehouse. Orders go out within one business day, 1-3 business days to most US addresses. Adult verification (21+) required — ID verified before your order ships.
What's the difference between the PUREX 60K and the Sphere S 40K?
PUREX 60K is the highest-capacity device — 60,000 puffs, 16 mL juice, rechargeable USB-C pass-through (you can vape while charging). Sphere S 40K runs 40,000 puffs with a 360° surround LCD that wraps the device, a quad mesh coil for smoother back-half flavor, and the widest flavor library (17 flavors).
Are all Dojo flavors in stock?
Stock fluctuates daily. The Flavors Hub shows live in-stock / low / out-of-stock indicators for every flavor on every device. Filter to in-stock-only if you want to skip placeholders.
How do I verify a Dojo is authentic?
Every Dojo box has a silver scratch panel. Scratch it and enter the 16-digit code at the manufacturer's verification portal. We also publish 4 visual authenticity checks on the Authentication page.
iMate X, Sphere S, and PUREX device questions.
What's the difference between the four Dojo devices?
iMate X 20K Kit is the modular hub-and-pod (sliding architecture, swappable 15 mL prefilled pods, HD LCD, 14 wallpapers, TFC chip). iMate X 20K Pod is the standalone refill pod. Sphere S 40K is a sealed standalone with 360° surround LCD and quad mesh coil. PUREX 60K is the highest-capacity sealed standalone with a rechargeable USB-C battery and pass-through charging.
How many flavors does each Dojo device come in?
iMate X (Kit and Pod): 15 flavors. Sphere S 40K: 17 flavors (widest library). PUREX 60K: 12 flavors (including Tobacco, the only tobacco-family flavor in the entire Dojo lineup). All flavors ship at 5% (50 mg/mL) salt nicotine.
What is salt nicotine and why does Dojo only use 5%?
Salt nicotine is the protonated form of nicotine — it absorbs faster than freebase but feels smoother at the same mg/mL concentration. 5% (50 mg/mL) is the US FDA upper limit and the strength most ex-cigarette smokers find satisfying on the first session. Dojo doesn't ship 2% or 3% variants in the US market.
What is TFC™ smart flavor control?
Tap-Flavor-Control is a Vaporesso-patented chip that reads tank pressure 200 times per second and auto-tunes wattage per pod SKU. On iMate X, the chip ships pod-specific tuning that holds flavor density consistent from the first draw to the last. PUREX has TFC-tuned coil firmware; Sphere S is a sealed device with pre-tuned wattage curves.
Memphis shipping and delivery questions.
When does my Dojo Vape order ship?
Orders go out within one business day from our Memphis, TN warehouse. Orders placed on weekends or federal holidays go out the next business day.
What is the free-shipping threshold at dojo-vapes.com?
Free shipping on orders over $80. No code is needed — it applies automatically at checkout.
Does Dojo Vape ship internationally?
No. dojo-vapes.com ships only within the United States, and only to states that have not banned flavored disposable vape products. Restricted-state list is published on our Shipping Policy page.
How long does standard ground delivery take?
1-3 business days for most US addresses. West Coast and remote ZIP codes can extend to 4-5 business days. Tracking links are sent automatically once the package leaves our Memphis dock.
Where can I find Dojo vape near me?
Most independent smoke shops carry one or two Dojo flavors at best, and gas stations rarely stock the brand. Retail availability is patchy because Dojo's pricing structure favors direct-to-consumer rather than wholesale markup. For the full 4-device lineup with 29 flavors, the
Dojo vape near me guide compares local-shop options against direct shipping from our Memphis warehouse.
How to verify a Dojo Vape is authentic.
How do I verify my Dojo Vape is authentic?
Every retail box has a silver scratch panel with a 16-digit code. Scratch the panel, then enter the code at
check.vaporesso.com to confirm Vaporesso-manufactured authenticity in under 5 seconds.
What if my scratch code doesn't verify?
Email service@dojo-vapes.com immediately with your order number and the 16-digit code. We will cross-check Vaporesso's portal and authorize a replacement under the 30-day quality window.
How can I tell a fake Dojo Vape from a real one?
Six visual checks: pre-scratched silver panel (tampering), printed instead of embossed Dojo logos, misaligned magnetic dock, 8-12 percent lighter device weight, lower-quality USB-C port recess depth, and LCD wallpaper using Arial instead of the proprietary Vaporesso glyph set. The full guide is on our Spot a Fake Dojo page.
Dojo Vape warranty window, return policy, refund timeline.
How long is the Dojo Vape warranty window?
30-day quality issue window from the date of delivery. We accept warranty claims for: dead-on-arrival devices, LCD code E04 or E05 hardware faults, magnetic dock failures, and pod-juice leaks.
How do I file a Dojo Vape warranty claim?
Email service@dojo-vapes.com with your order number, device SKU, and a clear photo of the issue. We process claims within 24 business hours and ship replacements from Memphis within one business day on approved claims.
Which Dojo vape models have the longest warranties, and how do they compare?
All 4 models get the same 30-day quality issue window from delivery; no Dojo device has a longer warranty than another. What changes by model is which parts can fail (the iMate X Kit adds a hub screen and magnetic dock, the Sphere S 40K and PUREX 60K are sealed disposables). The
Dojo warranty comparison by model lists the claim triggers, price and cost per 1,000 puffs for each device.
Can I return an opened Dojo Vape pod?
No. Due to federal vape regulation and product safety, we cannot accept returns for change-of-mind or buyer's remorse on opened pods or activated devices. Quality-issue claims under the 30-day window are handled via warranty replacement, not physical return.
How long does a refund take?
5-7 business days from claim approval to the refund landing back on the original payment method. We refund to the same card or method used at checkout; we cannot refund to a different account.
Dojo Vape wholesale and bulk-order questions.
Does Dojo Vape offer wholesale pricing?
Yes — verified US retailers can apply through wholesale@dojo-vapes.com. Tiered bulk pricing starts at cases of 10 and scales to cases of 200. NET 30 terms are available for vetted accounts after the first prepaid order.
What is the minimum order quantity for wholesale?
MOQ starts at 6 cases per SKU mix. Drop-ship support is available for verified online retailers. Foreign distributors and unverified accounts cannot wholesale through this channel — US retail license required.
Still deciding? The Dojo store ships every device direct — compare the Dojo vape flavors library, or check Dojo vape near me for delivery time to your state.